Bringing skill and compassion to every call. When the phone rings in the Connect America Response Center, a highly-trained operator carefully handles your call so you get the help you need quickly and efficiently. Whether it’s dealing with a serious emergency, or alerting your Personal Responder for assistance, or even having a friendly chat – our Operators are there for you. To serve the widest possible number of subscribers, the Response Center employs staff who are native speakers of languages other than English. Our operators are also trained to use the International Language Line for real time translation services in 140 languages. To ensure superior service and the safety of our subscribers, we maintain a completely redundant Monitoring Center that receives daily back up of all data and can be brought online immediately with no disruption of service, if the need arises. What Happens When There’s An Emergency? Our dedicated Medical Alarm Monitoring Professionals are ready to respond to any emergency 24 hours a Day – 365 Days a Year – You get help at the push of a button. Press the medical emergency button and a distress signal is sent, over your existing phone line, to the UL approved medical monitoring center. This signal opens up the line of communication between the monitoring center and your home. When the high-speed 2-way connection is complete you’ll hear the reassuring voice of a professional monitoring team member. We immediately check on your status and, in the event of an emergency, dispatch your local EMS. Again, if needed, we’ll contact key holders/loved ones. We inform the EMS with any issues. This information helps prepare the EMS to assist our clients effectively and efficiently when needed most. Connect America Personal Emergency Response Monitoring Center The Central Monitoring Station is listed with, and regulated by, Underwriters’ Laboratories for Protective Signaling (UL 1981). State of Florida: License Number EF20001169 2-Way Voice Interactive Emergency Monitoring When there’s an emergency- We Call, Listen, Communicate and Get Assistance if needed. Please Note: State of Florida, Department of Business and Professional Regulation, Electrical Contractors Licensing Board, License Number EF20001169.