The Connect America medical response system is an easy, self-install medical alert system that plugs into your phone just like an answering machine! Save time and money by self installing the system yourself, or have a friend, neighbor or relative do it for you. We simply ship you the unit and you follow the steps below to install and activate.
Follow these 3 simple steps to self-install:
STEP 1: Place the Connect America medical alert system (the main communicator unit) in a central place of the home by the main phone and near a power outlet. In a home with multiple levels, we suggest the main floor and in an area away from high humidity. Plug the AC adapter into the power outlet.
STEP 2: Unplug your phone from the wall jack. Plug the end of your phone line into the back of the main Connect America communicator unit into the input marked "Phone". Using the phone cord supplied, plug the larger end into the input on the back of the main Connect America communicator unit marked "Line". Finally, plug the smaller end into the existing wall jack. Flip the switch on the back of the Connect America alert system to "On".
STEP 3: Call1-800-325-1787to activate your Connect America medical alert system. We will walk you through the activation procedure. When instructed to do so, you will hang up the phone and press your Personal Help button. Our Emergency Response Operator will greet you through the Connect America medical alert system to confirm your setup is complete.
Download Set-Up Instructions
Valued- Benefits for Choosing Connect America Medical Alert Systems
Connect Americais a leading provider of personal emergency alert devices and medical alert systems in United States. We have been securing thousands of American seniors and the disabled since 1977.
Connect America medical alert devices act as a speakerphone. If the phone rings, press your personal help button to answer the phone and speak through the Connect America medical alert system or Connect America communicator unit.
Connect America’s personal help button is waterproof. It can be worn in the bath or shower, where most falls are likely to occur.
Connect America personal alert devices are supervised for low battery signals. Our monitoring center will receive a signal if either the personal help button or the two-way voice communicator unit are low on battery life.
Connect America personal alert devices are portable.
Connect America’s Emergency Monitoring Center
"Quick emergency response times to medical alerts is essential to our customers."
We have a ULC-listed, interlinked monitoring center available 24 hours a day, 7 days a week.
Friendly, professional Emergency Response Operators are Security Industry Association certified and experienced working with Seniors and the disabled
State-of-the-art, secure software stores your medical information and is available instantly on the Operator's screen when an emergency alert device signal is received
Industry leading emergency response times to disabled and senior panic alerts
Ability to conduct weekly tests on your Connect America medical alert system
Connect America’s Customer Service & Technical Support
Available 24 hours a day, 7 days a week to assist you
Extended customer service business hours for account updates, services changes, and technical support by calling 1-800-325-1787 or by submitting a request at Medical Alert Customer Service.
Coast-to-coast local emergency medical alert services available through our corporate offices or Connect America dealer network.
Medical Alert FAQ Question of the Month
What happens when I press the personal help button?
When a customer needs help, they simply press their personal emergency help button.
1. A medical alert signal will instantly be sent to the Emergency Response Monitoring Center indicating that help is required. The Connect America medical alarm system will announce that it is contacting the monitoring center.
2. Our specially trained Emergency Response Operator will listen in and speak to you through the two-way voice communicator unit to quickly assess the situation and ask if you need help.
3. The Emergency Response Operator will dispatch the appropriate help on your behalf. This could be a neighbor, friend, family member, or emergency services like the paramedics, fire department or police. Dispatches can be customized so that customers can determine who they want called first in the event of an emergency.